Policy

Our Privacy Policy outlines the information we receive when you visit our site, why we collect this information, and how we use this information.


We recognize that privacy is very important to our customers and we are committed to protecting your privacy as a visitor to this website and as our customer. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this website. We do not sell, share, or rent your personal information to any third parties, unless we have your express permission or under special circumstances. We value your trust very highly, and will work to protect the security, privacy and integrity of any personal information you provide to us and will only use it as we have described in our Privacy Policy. By providing solicited or unsolicited personal information to us, you consent to our using such information, subject to applicable laws and the terms of this Privacy Policy.


1. What Personal Information We Collect


1.1. Voluntarily Provided Personal Information

We receive and may store information you provide voluntarily to our website. This information may include your name, age, phone number, mailing address, email address, and any information that can be linked to you.

Nations Fresh Foods does not knowingly and intentionally collect personal information about children under the age of 13 without permission from their parents or legal guardian. However, we cannot always determine the age of persons who access and use our website. If a child under the age of 13 provides us with his/her personal information without parental or guidance consent, we strongly encourage the parent or guardian to contact us to have this information removed and to unsubscribe the child from future Nations Fresh Foods marketing communications.


1.2. Automatically Collected Personal Information

We also collect certain technical information from your computer each time you request a page during a visit to our website. This information may include, but are not limited to, your Internet Protocol (IP) address, your computer’s operating system, browser type, the date and time you arrived at our site and how long you spent there, and the address of a referring website. We collect this information to enhance the quality of your experience during your visit to our website and for system administration, security, and troubleshooting purposes. We will not sell, share or rent this information to any third parties.


1.3. If You Contact Us by Email and/or By Telephone

Should you contact us by email and/or by telephone, we will use your email address and/or telephone number to respond to your questions, suggestions, and/or requests for assistance in using our website and/or other related products or services.


1.4. Personal Information Collected Via Surveys, Contests, Promotions

From time to time, we may conduct surveys, contests or promotions via our website, email, other media, or in Nations Fresh Foods stores. If you choose to participate, we may request your name, age, phone number, mailing address, email address and other personal information. You also may provide us with certain information when you choose to contact us online. This information may include your name, age, phone number, mailing address, email address, and the location of the Nations Fresh Foods you visited.


2. How We Use Your Personal Information


Information we collect on our website may be used to enhance your shopping experience in the following ways:

  • To respond to your customer-service inquiries or requests, and to improve customer services.
  • To improve our website based on the information and feedback we receive from you.
  • To communicate special offers and featured items to you, if you choose to receive such notices.
  • For market research, surveys, and similar purposes to help us understand trends and customer needs across product categories or customer groups.
  • To enter you into contests, sweepstakes and promotions, if you choose to enter into such contests, sweepstakes and promotions.
  • To send periodic emails, newsletters, articles, updates, related product or service information, if you choose to receive such notices.
  • To prevent, investigate, or provide notice of fraud, unlawful or criminal activity; unauthorized use of, or access to, personal information, our website, or security systems; or to meet other legal obligations.

  • 3. When and With Whom We Share Your Personal Information


    We never sell, share or rent your personal information to any third parties without your prior consents or under special circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for customer support services, processing of personal information for Nations Fresh Foods, and for limited purposes, including offering certain products and services in connection with our website; communicating to customers; enhancing and improving customers’ shopping experience. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law, in response to their request for such information, or to assist in investigations of theft, fraud, or abuse.


    4. How We Protect the Security of Your Personal Information


    The security of your personal information is very important to us. Our web server is protected behind a firewall with the latest security patches to secure the data.


    5. You Can Decide What Marketing Communications You Receive From Us


    If you choose to receive periodic communications from us, we may from time to time send you email messages describing new item information, promotional offers and related product or service information updates. You can choose to stop receiving this email at any time. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. The only email message you will receive from us is to answer any other questions you may have about our company, products and/or services.


    6. How We Respond to Do-Not-Track Signals


    At this time Nations Fresh Foods does not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered at Nations Fresh Foods site. Please consult the "Help" section of your browser for more information.


    7. Third Party Links


    We may include or offer third party products or services on our website for your convenience and information only. These third party sites have separate and independent privacy policies. Any personal information that you provide when accessing a third party website is subject to that third party’s privacy policy. We are not responsible for information you provide directly to a third party. We have no responsibility or liability for the content and activities of these linked sites.


    8. Terms of Use


    Please visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website. This Privacy Policy is a part of and is incorporated into our Terms of Use by reference.


    9. Changes to Our Privacy Policy


    We reserve the right to change, modify or amend our Privacy Policy at any time. We encourage you to review this policy periodically. If you have previously accepted one of our special offers or agreements, those applicable terms and your continued use will apply to our collection, use and disclosure of personal information. In the case of a conflict, this Privacy Policy supersedes those prior policies or agreements. If our practice in using and/or sharing personal information changes in the future, those changes will be reflected in this Privacy Policy. You can determine the date this Privacy Policy was last updated by referring to the modification date found at the bottom of this Privacy Policy.



    ACCESSIBILITY POLICY

    STATEMENT


    NATIONS FRESH FOODS is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.


    NATIONS FRESH FOODS is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.


    NATIONS FRESH FOODS understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.


    NATIONS FRESH FOODS is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.


    PURPOSE

    The objective of the policy is to ensure a shopping environment where there is mutual understanding and respect for the dignity and worth of every person. This policy:

  • Defines the meaning of a person with a disability;
  • Defines the meaning of a service animal and an assistance person;
  • Sets out the company's employee training obligations and the standards for the services provided by employees.

  • SCOPE

    All employees of NATIONS FRESH FOODS are subject to this Policy.


    GENERAL

    The Policy is guided by the following “General Principles” set out in the Accessibility for Ontarians with Disabilities Act:


    RESPECT - Services should be provided and performed in a manner that shows respect for people with disabilities and does not diminish their importance.

    AUTONOMY – Accommodating people with disabilities means respecting their right to exercise autonomy and choose how they receive products and services.

    INCLUSION – All products and services should be accessible to people with disabilities. This may require providing alternatives and using flexible approaches. This means inclusion and full participation, which is a fundamental human right.

    EQUAL OPPORTUNITY – Services should be provided to people with disabilities in a way that gives them the same opportunity to use products and services as others.


    DEFINITIONS
  • People with disabilities
  • Under the Accessibility for Ontarians with Disabilities Act (2005), persons with disabilities are those who have a physical disability, a disability resulting from a traumatic or developmental disability, a mental disorder, a learning disability, or a disability that is covered by benefits under the Occupational Safety and Health Act, 1997.


  • Service Animal
  • Under the Ontario Accessibility for People with Disabilities Act (2005), a person's animal is considered a service animal if one of the following conditions is met:
    It is obvious that the person uses the animal because of their disability; or The person provides a letter from a doctor or nurse confirming that the animal is needed to care for their disability.
    Service animals are not pets.
    NATIONS FRESH FOODS welcomes people with disabilities and their service animals. Service animals may accompany their owners in the shopping areas of NATIONS FRESH FOODS and anywhere not prohibited by law.


  • Support Person
  • Under the Ontario Accessibility for People with Disabilities Act (2005), “support person” means, in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities.
    Support persons shall be permitted entry to all NATIONS FRESH FOODS’ shopping area that are open to the public. Furthermore NATIONS FRESH FOODS will not charge any fee for the support person.


  • Assistive Devices
  • Personal assistive devices and technology are available throughout the NATIONS FRESH FOODS shopping area.
    We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.


    COMMUNICATION

    In terms of communication with people with disabilities, NATIONS FRESH FOODS is committed to fully accommodating their disabilities. To this end, NATIONS FRESH FOODS will take the following measures:


    Train employees on how to communicate with people with disabilities based on general principles, provide reasonable alternative forms of communication that can meet the needs of people with disabilities, and provide documents that meet customer requirements in a timely manner.


    TRAIN

    We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

    To promote awareness and compliance with accessibility requirements, Ontario requires all employees and temporary workers to receive customer service training under the Accessibility for Ontarians with Disabilities Act. Store managers, assistant store managers, customer service staff, department managers, human resources staff, and all other store employees who have the opportunity to interact with customers are subject to this policy. Human Resources should support this compliance effort through educational materials and reports.


    Training should include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of customer service standards
  • NATIONS FRESH FOODS’ program as it relates to customer service standards
  • How to interact and communicate with people with various disabilities
  • How to interact with people with disabilities who use assistive devices or require the assistance of service animals or support persons
  • How to use equipment or devices provided on site or otherwise assist in providing goods or services to people with disabilities. These include: First Aid and CPR certified personnel will be on site during business hours.
  • What to do if a person with a disability has difficulty accessing NATIONS FRESH FOODS’ goods and services.
  • All new employees and temporary workers must complete ODIA training within 3 months of their start date. In addition, if there are substantial updates to the curriculum and/or legislation, all employees and temporary workers must receive additional training.

  • FEEDBACK PROCESS

    We welcome feedback on the services we provide to people with disabilities as it tells us what needs to change and helps us to continually improve our services.


    If a customer wishes to provide feedback on how NATIONS FRESH FOODS provides goods and services to people with disabilities, they can do so in the following ways:

  • Contact our Customer Service staff, Store Manager, Assistant Store Manager and/or Human Resources in person, in writing, by email or fax.
  • Contact online through our company website
    Feedback form is at the Customer Service Counters in store.
    Telephone Number: 905-828-8688.
    Fax Number: 905-828-8885.

  • All feedback, including complaints, will be handled as follows:

  • Respond promptly and deal with it objectively, impartially and confidentially. Remedies will be provided when complaints are substantiated.

  • RESPONSE

    Customers can expect a response within 5 days.


    NOTICE OF TEMPORARY DISRUPTION

    In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, announcements will be made through the store’s PA system and written notice posted that will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


    Services/Facilities include:

    Use of elevators, alternative service in case of cash register system breakdown, additional staff will be positioned on-site to ensure any issues from customers with disabilities can be addressed promptly.


    The notice will be made publicly available at the following locations:

  • Customer Service Counters in store

  • NOTICE OF AVAILABILITY OF DOCUMENTS

    This policy and all other documents considered critical to the delivery of goods, services or facilities will be made available upon request. Documents will be available in an alternative format upon request.

    This policy will be posted on NATIONS FRESH FOODS website.


    CHANGES TO EXISTING POLICIES

    Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.



    Accessibility Plan

    About the Accessibility Plan

    According to Regulation 191/11 “Integrated Accessibility Standards” (“Regulations”: IASR) under the Accessibility for Ontarians with Disabilities Act (AODA), businesses or organizations are required to establish an “Accessibility Plan” and develop “Accessibility Feedback Mechanisms and Processes” to provide better services to people with accessibility needs.

    Nations Fresh Foods has therefore developed this Accessibility Plan to create a shopping platform that is equally accessible to all customers.


    Commitment

    Nations Fresh Foods is committed to ensuring that people with disabilities have equal opportunities and rights to consume and shop, and to treating all of them in an independent and equal manner, maintaining their dignity.

    We believe in inclusion and equal opportunity. We are committed to promptly meeting the needs of people with disabilities and do this by preventing and removing barriers for people with disabilities and meeting the accessibility requirements of the Accessibility for Ontarians with Disabilities Act.


    Part I:Past Achievements to Remove and Prevent Barriers


    Customer Service Accessibility Standards

    In order to meet our commitment, Nations Fresh Foods will ensure that its procedures and practices in providing goods and services to the public meet the following guiding principles in the Customer Service Accessibility Standards:

  • Our goods and services must be provided in a manner that respects the dignity and independence of people with disabilities.
  • Whether temporarily or permanently, the goods or services we provide to people with disabilities and others must be complete (unless alternative measures are required) to enable people with disabilities to obtain, use or benefit from our goods or services.
  • People with disabilities must be given the same opportunities as others to obtain, use and benefit from our goods or services.

  • Status: Completed

    Actions Taken:

    Nations Fresh Foods has taken the following actions:

  • Ensure that staff are systematically trained and familiar with the various assistive devices that people with disabilities may use when shopping at Nations;
  • Ensure that customers accompanied by guide dogs or other service animals have access to areas of Nations open to the public and other third parties;
  • Ensure that if a person with a disability is accompanied by a caregiver, the caregiver is accommodated;
  • Promptly publicize planned or unplanned interruptions to services or the unavailability of facilities used by people with disabilities. The notice must include the reason for the disruption, its expected duration and a description of alternative facilities or services that may be available, if any;
  • Continue to welcome and accept feedback from people with disabilities through a variety of communication methods;

  • Status: Completed/In Progress

    Information and Communication

    In terms of communication with people with disabilities, Nations Fresh Foods is committed to fully accommodating their disabilities. To this end, NATIONS FRESH FOODS has taken the following measures:

  • Train employees on how to communicate with people with disabilities based on general principles
  • Provide reasonable alternative forms of communication that can meet the needs of people with disabilities
  • Provide documents that meet customer requirements in a timely manner.

  • Status: Completed/In Progress

    Employment--Recruitment

    Nations Fresh Foods. is committed to complying with the provisions of the AODA in respect of this requirement, with the objective of making the recruitment process accessible to persons with disabilities. Nations Fresh Foods has taken the following steps:

  • During a recruitment process, specify that accommodation is available for applicants with disabilities in recruitment-related materials and during scheduling of interviews and assessments.
  • On request, consults with the applicant and arrange for the provision of suitable accommodation that takes into account the applicant’s needs due to disability.
  • When making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.
  • We will consult with the employee making the request in determining the suitability of an accessible form at or communication support.


    Status: Completed/In Progress

    Training:

    Nations Fresh Foods will ensure that training is provided on the requirements of the accessibility standards mentioned in the Regulations and continues to provide training on the Human Rights Code for people with disabilities. Training is provided to all staff and the Board.
    Staff will receive training whenever there is a change in accessibility policy. New staff will receive training after joining.


    Training Content:
  • Review of the purpose of the Act and the requirements of the Standards.
  • Policy review.
  • How to interact and communicate with people with different types of disabilities.
  • How to interact with people with disabilities who use assistive devices or require the help of service animals or support persons.
  • How to use equipment or devices provided in our venues to help people with disabilities access, use or benefit from our services.

  • Status: Completed/In Progress

    Feedback

    We welcome feedback on the services we provide to people with disabilities as it tells us what needs to change and helps us to continually improve our services.
    Customers can provide their feedback to our staff at the customer service counter in store, or by telephone or fax. Customers may also leave messages on Nations Fresh Foods’ website.


    Status: Completed/In Progress

    Part II:Strategies and Actions


    Customer Service

    Excellent customer service is our long-term goal. Nations Fresh Foods is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
    We will take the steps as follow:

  • Monitor and review accessibility procedures and update as needed.
  • Further refine communications strategy and training programs.
  • Develop and prepare annual updates to the Multi-Year Accessibility Plan.

  • Status: In Progress/Long-term

    Training:

    Nations Fresh Foods is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

    To safeguard our commitment, we will take the steps as follow:

  • Ensure that the training materials are updated in a timely manner and comply with current legal regulations.
  • Ensure that new employees take accessibility training within 3 months of joining the company.

  • Status: In Progress/Long-term

    Employment

    Nations Fresh Foods is committed to a diverse workforce and an inclusive, supportive workplace where everyone is respected. We recognize our responsibility to provide an accessible work environment and equal employment opportunities for all employees.


    Recruitment

    Nations Fresh Foods will accommodate applicants and employees in accordance with applicable laws that prevent harassment and discrimination. In addition, we are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. Our Human Resources team is trained on workplace accommodations and the accessibility needs of people with disabilities.


    Workplace Accommodations for People with Disabilities

    Accommodating people with disabilities is an important part of our commitment to an inclusive, supportive, and accessible workplace. We develop individual accommodations and return to work plans for employees who are absent due to disability.

    Our Human Resources department will oversees the evaluation, coordination, and implementation of accommodation policies.


    Status: In Progress/Long-term

    Shopping environment

    Nations Fresh Foods hopes to further enhance the shopping environment, with the goal of making the facilities free of physical barriers to promote inclusive spaces.

  • Assess existing shopping venues and facilities to assess whether further accessibility features are needed.
  • Review and update its emergency and disaster response plans as necessary to account for employees and visitors with disabilities.
  • Evaluate facilities to verify visual and audible signals for smoke, fire and other emergency alarms and assess whether improvements are needed.
  • Increase the number of handicap-friendly seats in dining areas.

  • Status: Long-term

    Long-term Development Plan

    When constructing or significantly renovating public spaces, Nations Fresh Foods will comply with the accessibility standards for public space design, increase parking spaces for the disabled as much as possible, and provide convenience for people with disabilities.


    Status: Long-term

    For More Information

    For more information on this Accessibility Plan, please contact Nations Fresh Foods by any of the following means:

    Nations Fresh Foods Human Resources

    2933-B Eglinton Avenue West, Mississauga, Ontario, L5M 6J3

    Tel: 905-828-8688

    Fax: 905-828-8885