Our Privacy Policy outlines the information we receive when you visit our site, why we collect this information, and how we use this information.

We recognize that privacy is very important to our customers and we are committed to protecting your privacy as a visitor to this website and as our customer. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this website. We do not sell, share, or rent your personal information to any third parties, unless we have your express permission or under special circumstances. We value your trust very highly, and will work to protect the security, privacy and integrity of any personal information you provide to us and will only use it as we have described in our Privacy Policy. By providing solicited or unsolicited personal information to us, you consent to our using such information, subject to applicable laws and the terms of this Privacy Policy.

1. What Personal Information We Collect

1.1. Voluntarily Provided Personal Information

We receive and may store information you provide voluntarily to our website. This information may include your name, age, phone number, mailing address, email address, and any information that can be linked to you.

Nations Fresh Foods does not knowingly and intentionally collect personal information about children under the age of 13 without permission from their parents or legal guardian. However, we cannot always determine the age of persons who access and use our website. If a child under the age of 13 provides us with his/her personal information without parental or guidance consent, we strongly encourage the parent or guardian to contact us to have this information removed and to unsubscribe the child from future Nations Fresh Foods marketing communications.

1.2. Automatically Collected Personal Information

We also collect certain technical information from your computer each time you request a page during a visit to our website. This information may include, but are not limited to, your Internet Protocol (IP) address, your computer’s operating system, browser type, the date and time you arrived at our site and how long you spent there, and the address of a referring website. We collect this information to enhance the quality of your experience during your visit to our website and for system administration, security, and troubleshooting purposes. We will not sell, share or rent this information to any third parties.

1.3. If You Contact Us by Email and/or By Telephone

Should you contact us by email and/or by telephone, we will use your email address and/or telephone number to respond to your questions, suggestions, and/or requests for assistance in using our website and/or other related products or services.

1.4. Personal Information Collected Via Surveys, Contests, Promotions

From time to time, we may conduct surveys, contests or promotions via our website, email, other media, or in Nations Fresh Foods stores. If you choose to participate, we may request your name, age, phone number, mailing address, email address and other personal information. You also may provide us with certain information when you choose to contact us online. This information may include your name, age, phone number, mailing address, email address, and the location of the Nations Fresh Foods you visited.

2. How We Use Your Personal Information

Information we collect on our website may be used to enhance your shopping experience in the following ways:

  • To respond to your customer-service inquiries or requests, and to improve customer services.
  • To improve our website based on the information and feedback we receive from you.
  • To communicate special offers and featured items to you, if you choose to receive such notices.
  • For market research, surveys, and similar purposes to help us understand trends and customer needs across product categories or customer groups.
  • To enter you into contests, sweepstakes and promotions, if you choose to enter into such contests, sweepstakes and promotions.
  • To send periodic emails, newsletters, articles, updates, related product or service information, if you choose to receive such notices.
  • To prevent, investigate, or provide notice of fraud, unlawful or criminal activity; unauthorized use of, or access to, personal information, our website, or security systems; or to meet other legal obligations.

  • 3. When and With Whom We Share Your Personal Information

    We never sell, share or rent your personal information to any third parties without your prior consents or under special circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for customer support services, processing of personal information for Nations Fresh Foods, and for limited purposes, including offering certain products and services in connection with our website; communicating to customers; enhancing and improving customers’ shopping experience. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law, in response to their request for such information, or to assist in investigations of theft, fraud, or abuse.

    4. How We Protect the Security of Your Personal Information

    The security of your personal information is very important to us. Our web server is protected behind a firewall with the latest security patches to secure the data.

    5. You Can Decide What Marketing Communications You Receive From Us

    If you choose to receive periodic communications from us, we may from time to time send you email messages describing new item information, promotional offers and related product or service information updates. You can choose to stop receiving this email at any time. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. The only email message you will receive from us is to answer any other questions you may have about our company, products and/or services.

    6. How We Respond to Do-Not-Track Signals

    At this time Nations Fresh Foods does not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered at Nations Fresh Foods site. Please consult the "Help" section of your browser for more information.

    7. Third Party Links

    We may include or offer third party products or services on our website for your convenience and information only. These third party sites have separate and independent privacy policies. Any personal information that you provide when accessing a third party website is subject to that third party’s privacy policy. We are not responsible for information you provide directly to a third party. We have no responsibility or liability for the content and activities of these linked sites.

    8. Terms of Use

    Please visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website. This Privacy Policy is a part of and is incorporated into our Terms of Use by reference.

    9. Changes to Our Privacy Policy

    We reserve the right to change, modify or amend our Privacy Policy at any time. We encourage you to review this policy periodically. If you have previously accepted one of our special offers or agreements, those applicable terms and your continued use will apply to our collection, use and disclosure of personal information. In the case of a conflict, this Privacy Policy supersedes those prior policies or agreements. If our practice in using and/or sharing personal information changes in the future, those changes will be reflected in this Privacy Policy. You can determine the date this Privacy Policy was last updated by referring to the modification date found at the bottom of this Privacy Policy.

    Accessibility Standard for Customer Service

    Providing Goods and Services to People with Disabilities

    NATIONS FRESH FOODS is committed to excellence in serving all customers including people with disabilities.

    Assistive devices

    We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


    We will communicate with people with disabilities in ways that take into account their disability.

    Service Animals

    We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

    Support persons

    A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

  • Fees will not be charged for support persons for admission to NATIONS FRESH FOODS ’s premises.

  • We will notify customers of this by posting a notice in the following location(s):

  • Customer Service Counters in store
  • Our Company Website

  • Notice of temporary disruption

    In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, announcements will be made through the store’s PA system and written notice posted that will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

    Services / Facilities include:

    Use of elevators, alternative service in case of cash register system breakdown, additional staff will be positioned on-site to ensure any issues from customers with disabilities can be addressed promptly.

    The notice will be made publicly available at the following locations:

  • Customer Service Counters in store
  • Our Company Website

  • Training

    The Store Manager and/or Human Resources Department will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

    Individuals in the following positions will be trained:

    Store Manager, Asst. Store Manager, Customer Service Staff, Department Managers, HR personnel and all other store employees who have a chance to deal with customers.Staff will be trained on Accessible Customer Service within three months after being hired.

    Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • NATIONS FRESH FOODS’s plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities. These include: First Aid and CPR certified personnel will be available on-site during business hours.
  • What to do if a person with a disability is having difficulty in accessing NATIONS FRESH FOODS’s goods and services.
  • Staff will also be trained when changes are made to our accessible customer service plan.

    Feedback process

    Customers who wish to provide feedback on the way NATIONS FRESH FOODS provides goods and services to people with disabilities can provide feedback in the following way(s):

  • Speak to any of our Customer Service Staff, Store Manager, Asst. Store Manager and/or Human Resources Department, in person, in writing, by email or by fax.
  • Online through our Company website
  • All feedback, including complaints, will be handled in the following manner: Responded promptly and handled objectively, fairly and confidentially. Remedies are provided where complaints are upheld. Customers can expect to hear back in 5 days.

    Notice of availability

    NATIONS FRESH FOODS will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s):

  • Customer Service Counters in store
  • Online on our Company website

  • Modifications to this or other policies

    Any policy, practice or procedure of NATIONS FRESH FOODS that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.